Our Prayers for World Peace

During the holiday season, our hearts are more open to each other and to our hopes and prayers for the world around us—and the world we bequeath to our children. Our consciousness is heightened to both the powerful resilience and fragility of that world. With this in mind, I’d like to share two quotes that …

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The 5 Best Books for Business

Sometimes cool surprises land in my inbox! Recently I was pleased to receive a blog from business mentor Laura Gordon in the UK entitled “The 5 Best Books for Business to turn yourself from a good leader into a great leader”. She wrote “. . . if there is one book which encapsulates the theories of modern …

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Skillful Question Asking: The Engine of Successful Coaching*

Coaching is a powerful vehicle for optimizing performance, personal mastery, and results.  Because coaching has proven to be so effective, many major corporations invest in internal coaching and mentoring programs, usually for executives, leaders, and managers.  The practices of independent coaches also are flourishing, empowering clients both professionally and personally. In both arenas, skillful question …

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Let Us Inquire Together

I wrote “Let Us Inquire Together” over 20 years ago; it’s at the end of my first book, The Art of the Question. Looking at that writing today, I find it just as relevant as ever, maybe even more so. I passionately believe that when we genuinely inquire together, we invoke the best in us—the best …

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Change Your Mindset, Change Your Life

Change Your Mindset, Change Your Life Most of us believe that change is hard, even when it’s something we want. Unfortunately, the daunting belief about the “inevitable” difficulty of change is why so many of us give up, sometimes even before we start. While change can be challenging, I believe the biggest obstacle is simply …

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Inquiring Mindset Interview With Dr. Marshall Goldsmith

Marshall Goldsmith

Hi Everybody! I’m particularly pleased to share today’s blog with you and invite you to listen to my interview with Dr. Marshall Goldsmith about his new book: Triggers (Creating Behavior that Lasts; Becoming the Person You Want to Be). It’s 21 minutes long. Marshall wrote the Foreword to Change Your Questions, Change Your Life.  His …

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QT Makes a Difference with OnStar Advisors and Subscribers


Nowhere is quality control more important than when the product is service, where failing to satisfy the end-user can’t easily be repaired by replacing a defective widget or offering discounts on future orders. I recently interviewed Charlene Poranganel, who manages emergency call services for all General Motors OnStar Subscribers in North America. She had participated …

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